Terms and Conditions

Contact information

WhatsApp: 0837737441

Email: info@EasyHydro.co.za

Address:  ARNHEM, 4 LOXTON RD, MILNERTON, CAPE TOWN, SOUTH AFRICA (Please call and arrange collections first)

General Shipping

NB: You must be logged in and provide a valid shipping address (including postal code) to see the correct shipping options on checkout.

Export restriction

The offerings on this website is available to South African customers only, unless otherwise authorized by management. admin@EasyHydro.co.za

Payments:

Only SnapScan, PayPal and EFTSecure orders in before 9AM Monday to Friday will ship the Same Day. Direct Bank Transfer will only ship when funds clear into our account.

Shipping Options:

Cape Town & Suburbs Express Same Day:

  • Expected delivery: Orders in by 9AM ships same day.. AM orders delivered same PM .. PM orders delivered next AM (Working days only)
  • Weight Limit: < 30Kg (Volumetric)
  • Cost: R100 (including packaging and handling fee)
  • FREE for orders over R1000

Budget Road Freight Major Centers / Country wide / Township / Regional: 

  • Delivery: 2-3 Working Days(Orders in by 1PM ships same day.. else orders will ship next working day)
  • Weight Limit: < 15Kg (Volumetric)
  • Cost: R150 (including packaging and handling fee)
  • FREE for orders over R1500

Please note that large orders may incur additional shipping costs, please check with us first.

Also note very remote locations may require special courier delivery at additional cost and/or might only be serviced on specific working days, please check with us first.

Return and Refunds policy

The provision of goods and services by EasyHydro.co.za is subject to availability. In cases of unavailability, EasyHydro.co.za will refund the customer in full within 30 days. Cancellation of orders by the customer will attract a 10% administration fee. With absolutely no exceptions, will any cancellation be possible after items have been shipped or collected by the customer.

Stock Availability

In stock:

Items “In stock” can ship immediately.

Backorder:

Items “Available on backorder” ..delivery normally within 7-14 working days. (Please confirm with us first) ..

Payment Terms

* No goods will be shipped (or handed over for collection) without first registering an account with contactable details, email address verification and age verification.

* No goods will be shipped (or handed over for collection) without full payment via SnapScan, PayPal, EFTSecure or manual EFT (Direct Bank Transfer) For manual EFT funds need to clear into our account first.

 

EasyHydro.co.za DOA (Dead On Arrival) Warranty

The purchaser shall inspect the goods on arrival and must notify us within 48 hours via email or whatsapp from the date of delivery if any goods are damaged or any items were not received.  Please do not open any goods without checking them to be correct first. Please contact us via email or whatsapp immediately. Should the purchaser fail to do this it shall be deemed as goods accepted.

All goods carry a 48 hour DOA money back warranty (or will be replaced) if it arrives dead or broken. ALSO SEE EXCLUSIONS BELOW..

Terms:

* You will be required to return to us the Broken/Damaged/Not Working goods with original packaging and shipping labels..
* We MUST be notified of items to be returned within 48 hours of receiving the goods. (mail to: info@EasyHydro.co.za / whatapp:0837737441)
* A full refund or replacement will only be issued after the original damaged goods have been received back for inspection.

Factory Warranty

EasyHydro.co.za abides by the manufactures warranty and no warranty claim will be processed if the purchaser has misused the product or not abided by the instructions laid out by the manufacturer.

Different devices will have different warranties from their respective manufacturers, in most cases plastic buckets will NOT be covered under any warranty, most electronic/electric devices will have a 3 months factory warranty on electronic/electric failure only. (Please confirm with us before purchase.)

General scratches and cracks due to possible misuse will NOT be covered. Damage due to excessive heat, drop damage or general misuse will NOT be covered. Please note that as per the Consumer Protection Act EasyHydro.co.za is allowed up to 2 weeks the check the device and return it to the purchaser.

ALSO SEE EXCLUSIONS BELOW..

Terms:

* You will be required to return to us the Broken/Damaged/Not Working goods with original packaging and shipping labels..
* We MUST be notified of items to be returned. (mail to: info@EasyHydro.co.za / whatapp:0837737441)
* We will handle the claim process with the factory on your behalf, after verifying and testing for the defect ourselves.

Warranty / Refund Exclusions

No warranty or guarantee is offered on any plastic buckets.

Regrettably no returns or refunds will be entertained on SALE items.

For all our customers safety, there will be absolutely no refund or exchange of any Nutrients.

Please note that Lithium batteries have an expected life of around 500 cycles, therefor batteries are only covered under the EasyHydro.co.za Dead On Arrival Warranty.

Customer Privacy policy

EasyHydro.co.za shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted

Payment may be made via EFTSecure, PayPal, SnapScan or by Direct Bank Transfer into the EasyHydro.co.za bank account, the details of which will be provided on request.

* EasyHydro.co.za may, in its sole discretion, change this agreement or any part thereof at any time without notice.